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We look at the property before we quote for it

Five steps, the same on a single flat and on a managed estate: inspect, report and price, carry out the work with our own operatives, report it back, then schedule what comes next.

GEM operative at the railings inspecting the front elevation and bay window of a London terraced house let through The Property Operators
Inspection of property: front elevation, bay and lightwell, recorded before anything is priced.

The five steps

  1. We inspect the property

    Nothing is priced from a phone call. An operative attends, works the property from the street elevation down to the basement footwell, and records what is actually there: the condition of the fabric, the state of the services, the safety items and the jobs a tenant has stopped reporting because nobody came last time.

    Occupied or empty, the inspection is the same. What we find is photographed as we go, so the report you get is evidence rather than opinion.

  2. You get the findings, and a price in writing

    The findings come back sorted into what is urgent, what is statutory and what can wait for the next planned visit, each one against our published rates. Work proceeds on an approved written quotation. There are no surprise invoices and no work you did not sign off.

  3. Our own operatives do the work

    The people who attend are ours: employed, uniformed, DBS-checked and covering ten trades between them. No chain of subcontractors, no waiting for somebody else's diary, and one standard of work across every property you hold with us.

    Protection goes down before tools come out, the property is left clean, and materials are specified so the next visit matches the last one.

    GEM decorator masking the ceiling line of a reception room before painting
    Masked and protected before a brush is lifted.

  4. Every visit is reported back

    Photographs, findings and recommendations are filed against the property record after each attendance. You see what we saw and what we did about it, without asking for it.

  5. The next cycle is already scheduled

    Gas Safety Certificates, EICRs and Legionella assessments are tracked on their statutory cycles with reminders before anything lapses. Seasonal work is booked ahead of the weather rather than after it. Emergencies are answered inside four hours by a staffed desk.

Hourly work is charged at our published trade rates, and the ten trades we cover are set out under services.

Start with an inspection

Tell us what you hold and where. We will attend, record the condition and come back with the findings and a written price.

Get a quote020 7101 5020