GEM grounds and property maintenance work in progress
Property operators for London
Property care the GEM way
Planned maintenance, reactive repairs and ten trades under one roof for landlords, agents and managed estates. One team, one contract.
Operating commitments, in writing
Emergencies answered in four hours
A staffed operations desk, day and night. Emergency callouts get a response inside four hours. That is the commitment, not the aspiration.
Planned maintenance on a published calendar
Inspections, certificates and seasonal work are scheduled in advance and visible to you, so nothing statutory slips.
Every visit reported
Photographs, findings and recommendations after each attendance. You see what we saw and what we did about it.
One contract for the whole portfolio
One agreement, one account team, one invoice cycle, across every property you subscribe.
Most contractors sell call-outs. We operate properties.
Gateway Estate Maintenance is built for landlords, managing agents and estates that need property care to simply happen: inspections on cycle, certificates on time, repairs done properly by our own uniformed teams.
Put a property on the programme once and it is looked after continuously. Labour, parts and project work are quoted transparently against our published trade rates.
- Properties maintained
- 500+
- Client retention
- 98%
- Emergency response
- 24/7
- Trades under one roof
- 10
Ten trades. One team.
Every trade a London property needs, delivered by our own operatives. No subcontractor roulette, no chasing three firms for one repair.
- PlumbingEmergency repairs, leaks, blockages and considered installations across London properties.
- HeatingBoiler installation, repair and servicing, radiators, controls and annual gas safety.
- DrainageBlockage clearance, CCTV surveys, high-pressure jetting, lining and drain repairs.
- ElectricsInstallations, repairs, rewiring, fuseboard upgrades, EICR testing and EV charger installation.
- Bathrooms & KitchensDesign, supply and installation of bathrooms, wet rooms and kitchens, from refresh to full refurbishment.
- Carpentry & JoineryDoors, flooring, windows, staircases and made-to-measure joinery for period and modern properties.
- RoofingRoof repairs and replacement, gutters, fascias, flat roofs, leadwork and roof windows.
- Building & DecoratingPlastering, decorating, refurbishments, patios and decking delivered by one accountable team.
- Air ConditioningAir conditioning installation, servicing and repair for homes, offices and managed buildings.
- Pest ControlDiscreet, effective pest treatment and proofing for homes, rentals and managed blocks.
The care programme behind every property we run
Compliance, on cycle
Gas Safety Certificates, EICRs and Legionella assessments tracked on statutory cycles with reminders before anything lapses. Your compliance calendar, run for you.
Emergencies, contained
Bursts, outages and leaks are answered inside four hours by a staffed desk that dispatches our own operatives, with the make-safe recorded and the follow-up quoted by morning.
Planned work, ahead of the season
Gutters before the storms, boilers before the cold, redecoration between tenancies. Planned maintenance that protects value instead of chasing failures.
For landlords and portfolios
Structured oversight is The Property Operators by GEM
GEM attends the property. When you want the whole tenancy run as a programme — compliance tracked on cycle, every visit reported, tenant requests handled and a landlord portal to see it all — that is sold and managed under our landlord brand.
Across central, west and south-west London
Our teams are based where your properties are, from Belgravia to Wimbledon, Canary Wharf to Notting Hill.
Tell us about your portfolio
Tell us about the job or the portfolio and our operations desk comes back with the scope, the trade rates that apply and a compliance snapshot for every property you name.