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Cooling designed for London buildings and their rules

Air conditioning installation, servicing and repair for homes, offices and managed buildings.

About our air conditioning service

London summers have made cooling a genuine requirement rather than a luxury, particularly in top-floor flats, glazed extensions and commercial space. GEM designs and installs air conditioning systems that are sized correctly, sited discreetly and, critically for leasehold and conservation contexts, specified with the consents and acoustics in mind from the start.

Consents before condensers

In a flat, an external condenser usually needs the freeholder's consent, and sometimes planning permission, particularly in conservation areas where visible plant is restricted. We flag the consents needed during the survey, prepare the technical details for the application, and design around the constraint where a visible unit will never be approved: discreet siting, acoustic enclosures or low-noise units that meet the terms of a lease. Skipping this stage is how installations end up removed at the owner's cost a year later.

Sizing and siting done properly

An undersized system runs flat out and still disappoints; an oversized one short-cycles and dehumidifies badly. We calculate loads from the actual room, glazing and orientation rather than a rule of thumb per square metre, then site internal units where airflow works and external units where neighbours and lease terms stay happy. We install split and multi-split systems from the established manufacturers.

For anyone weighing a portable unit against a fixed installation, the physics is one-sided: a portable machine exhausting through a window gap fights its own intake and costs more per degree of cooling than a properly installed split system, which also runs at a fraction of the noise. Multi-splits let one discreet external unit serve several rooms, which is frequently the only workable design on a lease that permits a single condenser.

Servicing, F-Gas and keeping systems efficient

F-Gas regulations require documented handling of refrigerants; our engineers are certified and every service visit is logged against the asset so your records stand up to inspection. Annual servicing covers refrigerant checks, filter and coil hygiene, condensate management and electrical inspection. Neglected filters and coils quietly raise running costs long before a system visibly fails, which is why the boring annual visit is the cheapest part of owning cooling. Blocked condensate drains are the classic summer failure, announcing themselves as a ceiling stain under a unit that ran perfectly the day before, and a serviced system simply does not get there.

Questions we hear about air conditioning

Do I need permission to install air conditioning in a flat?

Usually the freeholder's consent, and sometimes planning permission for external units. We flag the consents needed during the survey and can prepare the technical details for the application.

How often should a system be serviced?

Annually for residential systems, and more frequently for commercial units in heavy use. Neglected filters and coils quietly increase running costs long before the system visibly fails.

Can you repair a system another company installed?

Yes. We diagnose and repair existing installations of all major brands, and will tell you plainly if a system is at the end of its economic life.

Will air conditioning also heat the room in winter?

Yes. Modern split systems are air-to-air heat pumps and heat efficiently in a British winter, which is often the argument that settles the investment for a top-floor flat that is too hot in July and too cold in January.

How noisy is an external condenser unit?

Modern residential condensers are quiet, typically comparable to a domestic fridge at close range, and siting plus anti-vibration mounts matter as much as the unit. Where a lease sets noise limits we specify to meet them and can provide the acoustic data.

Need air conditioning handled properly?

Tell us what needs doing and our operations desk will come back with a scope and the trade rates that apply, or call now for urgent work.